Help & Support

Simply open the BUXE app, set your desired pickup location and destination, and specify the duration of your trip. Then, tap “Request Driver.” Once a BUXE Partner Driver accepts your request, you'll immediately see their profile details and estimated time of arrival.

Sometimes, drivers in your area may be busy due to high demand. We recommend trying to adjust your pickup time, expanding your search radius, or checking back in a few minutes. If you're still having trouble, our support team is ready to assist you directly.

Yes. You can cancel a trip at any time. Just go to the “Trips” tab in the app, select the trip you wish to cancel, and tap “Cancel.” Please note, if your BUXE Partner Driver is already en route, a small cancellation fee may be applied to compensate them for their time.

Yes, our core service is built around providing a professional driver for your personal vehicle. This allows you to experience the ultimate convenience and comfort of being chauffeured in your own car.

For your convenience, BUXE accepts a wide range of secure payment options, including all major credit and debit cards. You can easily add or update your preferred payment method in the “Payment” section of your app.

There are a few common reasons for a declined card. Please double-check that your card number, expiration date, and CVV are entered correctly. Ensure the card is still valid and has sufficient funds. If the issue persists, we recommend trying a different card or contacting your bank for assistance.

All your past trips and payment details are securely stored in your account. To view them, simply navigate to the “Account” tab and select “Trip History.” You can view the full fare breakdown for any trip and download a digital receipt as a PDF.

If you've forgotten your password, simply tap “Forgot Password” on the login screen. We will send a secure link or verification code to your registered email or phone number to help you quickly and safely reset your password.

To update your contact information, go to the “Account” tab and tap on “Profile.” From there, select “Edit,” update your phone number or email, and follow the simple verification steps to confirm the change.

We're sorry to see you go. You can delete your account yourself in the Buxe app: go to Account, tap Manage Account, then tap Delete Account. Your account closes straight away and your data is scheduled for permanent deletion after 30 days. If you change your mind, sign back in within those 30 days to reactivate your account and restore your data. If you cannot sign in, or you would prefer we handle it for you, email privacy@buxe.ng or use the request form on our Delete My Buxe Data page, which also explains exactly what we delete and what we keep.

The safety of our community is our highest priority. All potential BUXE Partner Drivers must pass a rigorous, multi-step vetting process. This includes an in-depth background check, identity verification, a review of their professional driving history, and comprehensive driving assessments to ensure they meet our strict standards for safety and professionalism.

Your peace of mind is paramount. If you ever feel unsafe, you can use the in-app Emergency Button, which immediately connects you with emergency services and our 24/7 dedicated safety support team. You also have the ability to share your live trip details with trusted contacts for added security.

Your vehicle is a valuable asset, and we treat it as such. Our driver partners are trained to handle your car with the utmost care. In the unlikely event of an accident, liability is determined by a thorough investigation into the cause. BUXE provides coverage for incidents caused by driver or app negligence. For all other issues, your personal vehicle's comprehensive insurance would be the primary coverage.

Yes, absolutely. For your security, you can easily share your live trip details, including your driver's information and your real-time location, with trusted contacts directly from the app. This feature works just like real-time location sharing on other popular messaging platforms.

We take your privacy very seriously. We use advanced security measures and strong privacy controls to protect your data. Your contact information is masked from the driver, and we only share the minimal information necessary to facilitate your trip. For more details, please review our comprehensive Privacy Policy.