This Privacy Policy is our promise to you. It outlines in clear terms how BUXE collects, uses, and shares your information, ensuring that your privacy is protected and respected at all times as you enjoy our app and website.
1. The Information We Secure
To deliver the seamless, trusted experience you expect from BUXE, we carefully collect specific information. We are transparent about
what we collect and why:
- Account Details: When you join the BUXE community, we ask for essential details like your name, phone number, email, and a password to create your secure profile. For our dedicated Partner Drivers, we also verify professional credentials, including license and in-depth background checks, to ensure the highest standards of safety and professionalism.
- Real-time Location Data: This is a core part of the BUXE experience. We collect your real-time location when you use the app to precisely match you with the closest available driver and to help your driver find you. This data is critical for a smooth, efficient, and safe journey.
- Payment Information: For a hassle-free checkout, we securely collect payment information, such as your credit card or mobile payment details. For your complete peace of mind, we partner with industry-leading payment processors and do not store your full payment data on our servers.
- Usage and Experience Data: To continuously refine and perfect your experience, we collect anonymized data about your interactions with the BUXE app. This includes trip history, search queries, and technical information about app performance (like crash reports). This helps us improve our service, making it more intuitive and reliable for you. Device Information: We gather information about your device, such as make, model, operating system version, and unique device identifiers.
- Device Information: We gather limited details about your device, such as its make, model, and operating system, to ensure the BUXE app is optimized for your technology and performs flawlessly.
2. How We Power Your Experience
We use your information exclusively to deliver on our brand promise of trust, peace of mind, and luxury. Here’s how:
- Crafting Your Seamless Journey: Your data is the engine that powers the BUXE experience. We use it to intelligently match you with the right Partner Driver, process payments securely, provide real-time trip updates, and continuously refine our app to ensure every interaction is effortless.
- Ensuring Your Safety and Peace of Mind: We use your information to uphold our commitment to safety. This includes our rigorous driver screening, identity verification, and the ability to swiftly and effectively respond to any emergencies, safeguarding you and your vehicle.
- Dedicated Assistance: Should you ever need us, we use your contact information and trip details to provide prompt, personalized support. We're here to help resolve any questions or issues, ensuring your experience is always a priority.
- Staying Connected: We'll keep you informed with important service updates and account alerts via email, push notifications, or SMS. We respect your inbox and your choice, so you can easily opt out of promotional messages at any time.
- Upholding Legal Commitments: We may use your data to comply with our legal obligations and to respond to lawful requests from government agencies, ensuring we operate with full transparency and in accordance with the law.
3. How We Safely Share Your Information
We believe your personal information should be protected. We only share it in specific, necessary circumstances to fulfil our service
promise and uphold our commitment to safety.
- With Your Partner Driver: For every trip, we share only the essential information needed to complete your journey: your name, pick-up and drop-off locations, and a masked phone number. This ensures a secure, seamless connection without compromising your personal contact details.
- With Our Trusted Partners: We partner with best-in-class service providers to power your experience. This means we share limited, necessary data, such as payment details with our secure processors, location data with mapping services, and professional credentials with our background check providers, to ensure our service runs smoothly and securely.
- With Other Users: We do not share your personal details with other users. Your privacy is paramount.
- For Safety and Legal Compliance: In situations required by law or to protect your safety and the security of our community, we may share your information with law enforcement or emergency services. This is a measure we take to ensure the well-being of all our users.
- In the Event of a Business Transfer: If BUXE were to merge with or sell assets to another company, your information might be transferred as part of that transaction. We would always notify you beforehand, ensuring you are fully informed of any such change.
4. Your Control, Your Choices
We believe your personal information should be protected. We only share it in specific, necessary circumstances to fulfil our service
promise and uphold our commitment to safety.
- Location Sharing: Our service is built on real-time location data to ensure your BUXE driver can find you. While you have the option to disable location services on your device, please be aware that this may prevent the BUXE app from functioning as intended.
- Communication Preferences: We respect your inbox. You have the freedom to unsubscribe from any promotional emails at any time by simply clicking the "Unsubscribe" link at the bottom of the email.
- Account Deletion: You have the right to request that your account be deleted. You can do so directly within the BUXE app or by reaching out to our dedicated support team. Please note that we may be required by law to retain certain data for a limited period after your account has been deleted.
5. Our Commitment to Data Security
Your trust is built on security. We use industry-leading security measures to protect your personal information from unauthorized access, loss, or misuse. While we are relentless in our efforts to keep your data safe, no system can ever be 100% immune to all threats. We continuously work to strengthen our defences and protect your information, but we cannot guarantee absolute security.
6. A Note on Children’s Privacy
The BUXE service is intended for users who are 18 years of age or older. We do not knowingly or intentionally collect personal information from children under 18. If we become aware that we have inadvertently collected data from a child under this age, we will take immediate steps to delete that information from our records.
7. Updates to Our Privacy Policy
As BUXE evolves, so too may our privacy practices. We reserve the right to update this policy from time to time to reflect changes
in our services or legal requirements. When we make updates, we will post the new version on our website with a revised "Last
Updated" date. For any significant changes that affect your rights or how we use your data, we will notify you through a direct
email or an in-app notification, ensuring you are always informed.
8. Contact Us
- Your privacy is important to us. If you have any questions, concerns, or feedback regarding this Privacy Policy, please do not
hesitate to contact our dedicated team.
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